Do Not Mess With this CRAZY.

This is the dress that has caused so many problems with me and Saks Fifth Avenue.

I placed an online order for this dress on March 15th using a 25 dollar gift card. All was well. I got an order confirmation.

Two days later I get an email that this order was canceled because it was out of stock. My card would not be charged. Whatever, I was over it.

ALL LIES! "YOUR CARD WILL NOT BE CHARGED" IS A LIE!

One day later. My card is charged for way more than the item costs.

I call customer service obviously irritated. They told me when items online are out of stock and orders are canceled, the item is attempted to be re-ordered from a store. Fine, whatever, but why was my order total now about 50 dollars more than when I placed the order online?

First thing that makes me want to cut someone: Saks won't apply gift cards to store "re orders" because they have to be physically swiped. Well then, why will it let me use it online? And also, why would you assume that I want to re order the dress in the first place without asking me?

I spoke with SEVEN different customer service reps last week about this issue. SEVEN. I told each one I DO NOT WANT THIS DRESS ANYMORE- PLEASE STOP LETTING IT RE ORDER FROM A STORE. Okay, the CS reps told me they were canceling the reorder.

Fast forward to yesterday. I see that another re order charge was charged to my card. I call customer service YET AGAIN and speak to someone who says it was attempted to be re-ordered from the Boca Raton store and that it hadn't shipped out yet. GREAT! CANCEL THE ORDER I DO NOT WANT THE DRESS (insert yelling voice). She said OKAY I AM PUTTING IN TO CANCEL THE ORDER. I thought this issue would finally be over.

Today I wake up and the charge had gone through. I talk to one person who says the order has already shipped. I talk another person who says it hasn't. I talk to one snippy girl who was so rude, she transferred me to someone else because she didn't want to deal with my issue. I immediately asked to speak to a supervisor, who said she would "watch the order" today and call me back later. Sure you will.

I can't tell you how disappointed and fed up I am with Saks over this ongoing dilemma. Something so simple as a canceled order. And how many times did I tell a CS rep that I DID NOT WANT THE DRESS. Can they not push a magic button that stops it from trying to be re-ordered from a store?

Lastly, the charge was 50 dollars more because 1) they charged me insane shipping from the store and 2) they charged SALES TAX TO SHIP TO KENTUCKY which is BS because in all my years of ordering from saks online AND shipping items purchased from stores, there is NO SALES TAX to ship to Kentucky because there are no Saks stores, no call centers, no OFF 5ths, nothing. Do not mess with me because I have enough experience to know better.

I have shopped with Saks for nearly 4 years and I have to say, this was the last straw. This has certainly pushed me over the edge. They need to train their Jackson, Mississippi call center on customer service and communication with customers.

This is a shinning example of the demise of customer service in our modern day. No one wants to do their job. People are lazy. I hate Saks.

Edit: I love the power of social media. Through this post and twitter, I was able to get in contact with Saks' twitter account and they have solved the issue for me 10 fold and were so very helpful. They definitely made it up to me and I feel much better about the issue!